Good app, device malfunctions often, terrible customer service
Its unfortunate I have to give at least 1 star in order to write a review. Honestly, even more unfortunate that I have to write it on the remote, but at least youll know what to expect once you buy the hardware.
I bought the pronto remote a while ago, and it worked fine in the first few months, as described in the feature details. After the 4th month, the device would no longer turn on my home theatre. Naturally, I contacted customer service, and thats when things got bad. Their customer service replies every 6 days, so you wont hear from them until 6 days after your reply. To top it off, the replies I received from them contained basic questions such as "have you reset your device?" "have you tried manually setting the IR code?". As you can imagine, about 1-2 months easily went by and I still had the issue. Finally I gave up and continued to use the product on my TV, Apple TV and cable box while using the actual remote for my home theatre.
In February of 2016 it stopped working completely. I contacted them, and now, June (yes, 4 months) theyre still sending me the same questions and are taking even longer to respond. Im an engineer, so its safe to say Im ok with electronics. The customer experience has been so terrible I am now going out of my way to make sure everyone knows that, if you ever need help with your device, you will have the worst experience while managing to not get your problem solved. The device is a great idea, but if a company makes a product without the customer service to back it up, the product becomes worthless in my opinion.
The app itself is not bad, but since you need the hardware to make it fully functional, it will be an unpleasant experience you can easily avoid. Now its up to you. Get it if you want, but youve been warned.
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